General

• Processing time for all made-to-order pieces is 1-3 weeks.
• Ready-made items will be shipped in 1-3 business days.
• All of my pieces are entirely hand-made, processed and shipped by myself. Please be patient while I process your order. I do my best to accomodate every situation, but if you need an order by a specific date or for a specific occasion, please send an extra message about this. 
• In specific cases, I can make an express order at extra charge. 
• Pearls and gems are natural materials and come in different shapes. If you order a piece, please note that because of this, it will not be the exact same as pictured.

Shipping

• All orders are sent through PostNL. NL-based orders should arrive within 2-5 business days. 
• Orders above EU150 will receive a free upgrade to signature shipping, meaning that a signature is required to deliver the parcel in order to prevent theft. 
• Every order will receive a tracking number sent to their email once the package has been processed.
• Once and item has been shipped, Siren's Lair is not responsible for lost packages or packages damaged in transit. I will try my best to accommodate if this should happen, but additional charged might apply. 
• If your package is returned back to me, additional charges may apply to re-ship. I will try to keep the costs as low as possible, and only cover full costs if there was a mistake on my end. 

Return information and policy

• I offer full refunds within 24 hours of purchase. If 24 hours have passed since your purchase, your order will be subject to the below terms:
  • If an order has been fulfilled/shipped, you will not be offered a refund of any kind.
  • All refunds will be on a case-by-case basis depending on the situation. 

Repairs

• Should something break, I only charge the costs of shipping to and from me, but the labor and material costs are free of charge.